Frequently Asked Questions about Solar, Battery Storage and EV Installations

Investing in solar panels, battery storage, or an EV charger often comes with questions. Below are some of the most common things our customers ask us before getting started.

If you would prefer to talk things through rather than read, we are always happy to discuss your options and explain the process clearly before any decisions are made.

Installing solar panels with battery storage allows you to use more of the energy you generate yourself. Electricity produced during the day can be used directly in your home, stored in a battery for later use, or topped up overnight using lower cost energy tariffs. This can reduce reliance on the grid, help manage energy costs, and provide greater resilience during power cuts. The system is designed around how your household uses energy so it works effectively for you long term.

Every installation begins with understanding how your household uses energy. To do this properly, we ask customers to complete a detailed form that covers key information such as energy usage, property layout, existing electrical infrastructure, and any future plans, including the addition of an EV.

This information allows us to design a system that is tailored to your home and provide accurate, personalised pricing rather than estimates based on assumptions. Combined with a site visit where required, this process ensures the system is designed carefully and continues to perform as expected long term.

Yes. In most cases, we begin by asking customers to complete a short but detailed form. This allows us to understand your property, energy usage, and requirements and helps us assess whether solar panels, battery storage, or an EV charger may be suitable for your home.

Once we have reviewed this information, we can then determine whether a site visit is required. Where appropriate, Libby, (Liberato) will visit your property to confirm details, assess the installation environment, and answer any questions. This staged approach helps us design a safe and effective system and provide clear, accurate, and personalised pricing.

In most cases, we do not charge for providing estimates. We are happy to visit your property, assess the work required, and provide a clear written proposal. This allows you to review the information and make an informed decision without obligation.

Yes. We are MCS certified for the installation and commissioning of solar PV systems. Battery storage systems do not require MCS certification, however they are installed and commissioned in line with current industry standards and best practice.
We are also a Which? Trusted Trader and an NICEIC Approved Contractor, meaning our work and business practices are regularly assessed for quality and safety.

Yes. We regularly work with existing Feed in Tariff solar PV systems, particularly where inverters are reaching the end of their operational life or where components need to be upgraded or replaced.
Before carrying out any work, we contact the homeowner’s Feed in Tariff provider to confirm what changes are permitted and to ensure the necessary permissions are in place. This is an important step, as certain alterations can affect Feed in Tariff payments if not handled correctly.

By following this process carefully, we help ensure that upgrades such as inverter replacements or panel changes are completed compliantly, while protecting the customer’s ongoing Feed in Tariff entitlement wherever possible.